The conversation was moderated by BI’s senior tech reporter Emma Cosgrove.

The roundtable participants were:

The following transcript of the discussion was edited for length and clarity.

Emma Cosgrove:What’s your favorite use of an LLM in your daily life right now?

Erin DeCesare:My favorite use of an LLM lately is trying to do more cross-functional, creative prompting.

So using ChatGPT to say, “Can you give me some creative prompts to start the meeting?”

has been a super fun way to bring energy into these conversations.

It’s very privacy-oriented.

I have a house that I just talk to or ask a question.

Or, I can say, “Could you explain something about the historical house down the street?”

We all know that intrusive and difficult technology is never successful until it becomes invisible.

Faisal Masud:For me on the personal front, it’s been medical issues.

A friend of our son recently had an issue.

We just took a picture of it, andClaudegave an unbelievable diagnosis.

Turns out the doctor’s review was 100% identical to that diagnosis as well.

It’s literally having access to the world’s encyclopedia at your fingertips.

La’Naia Jones:I typically ask general questions and summarizations.

Elaine Zhou:The thing I find most exciting about AI usage is my mom.

She’s turning 80.

She’s using it to plan for her Spain trip in November.

She asked ChatGPT in Chinese, “How do you spend your time in Spain?”

and it spit out all the recommendations for what you should do in Madrid.

Cosgrove: How has the role of the CTO and CIO changed in the past 18 months?

It’s a creative, fun way to challenge people to think differently and out of their comfort zones.

Roese:Every industry has technology disruptions that show up every few years.

We have to be able to interface in ways that we didn’t before.

We’ve been focused on understanding how our processes are evolving before we AI them.

I feel like it’s the opposite.

It’s about doing more with what you have versus what you potentially can get rid of.

There has been a massive shift in consumer expectations and end-user expectations.

That’s just not acceptable.

Of course, they need to, but policing that is not going to be anywhere near easy.

It’s probably never going to happen because people have their own devices.

Jones:Many of our colleagues have backgrounds in the IT or the defense community.

I think the role of the CIO has become, at least in government, a little more ingrained.

We also do a lot of large-scale procurements and acquisitions with technology companies.

Cosgrove: What’s the most important North Star priority that you’re looking at?

DeCesare:It is trying to make something that’s either benefiting the customer or driving productivity internally.

The recentChatPRDis a way to automate creating the product-requirements documents.

What is the core of your company?

What you’ll notice isn’t on that list: HR and finance facilities.

I could do lots ofAI projectsthere.

We are interested in other areas, but in terms of prioritization, where do we land onour GPUs?

What do we run in our data center?

Where do we put the resources today?

They are in those four areas as a priority.

Are your processes and people even oriented to be successful when you bring AI into the equation?

Each of those needed to go through a level of process re-engineering consideration.

When you focus on the inputs, the single biggest import in your company is your customer.

Everything else, honestly, has to take a back seat.

The implementation of any gen-AI or AI capabilities is first a crawl.

What are the thorniest issues that the company faces today?

What we should be measuring is how to use AI to prevent those issues from happening.

Zhou:The hardest part is to determine what is the problem.

The bottom line is to actually solve the problem in a good way.

Cosgrove: How do you keep up with the artificial-intelligence space?

Jones:It’s constant learning.

Masud:I have two older kids, 26 and 22.

Well, let’s see.Jensenis somebody I follow.

Jensen is somebody I have an unbelievable amount of respect for.

This is the GOAT.

Zhou:So I love the concept of mom tests.

and, “What are you learning?”

Roese:Your customers will tell you what the problem is.