TPM is a crucial component of modern computers.
Its essential to identify the root cause of the issue to fix it correctly.
If you still face any issues with your Office 365 subscription, consider contacting Microsoft support for further assistance.
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Update the TPM Firmware
As mentioned earlier, TPM relies on firmware to operate correctly.
If the firmware is outdated or corrupted, it can cause TPM malfunctioning.
In such cases, updating the firmware can fix the issue.
Heres how to update the TPM firmware:
Note that you will need an internet connection for this method.
Clear TPM keys
TPM can store security keys and certificates used for authentication and encryption.
Sometimes the wrong key or error in storing data causes problems.
If this is the case, you’re able to easily clear your TPM module.
As a result, you may need to re-enter encryption keys or re-authenticate devices after clearing the TPM.
In this case, removing the Microsoft Office credentials can help handle the issue.
This should deal with the Your computers trusted platform module has malfunctioned error.
Scanning your box for viruses and malware can help identify and remove any malicious software causing the error alert.
For this, you’re free to use any anti-virus software installed on your machine.
In such cases, temporarily disabling your antivirus software may help deal with the issue.
Microsoft support can provide additional guidance and assistance in resolving the issue.
