Obviously, all users would like all functions of their TVs to work trouble-free, including subtitles.
But if it were that perfect, life wouldnt be so interesting, would it?
Fortunately, every problem may have a solution.
Valeriy Odintsov
And subtitles on TCL TV are no exception.
And this applies to both models with Roku OS and with Google TV.
But the solutions are almost the same in both cases.
First, you should try turning the subtitles on/off again.
Use the prefs to find the Captions function.
If the problem persists, start your TCL TV and update the firmware.
You may also need to perform a factory reset as a last resort.
Well, lets see all the solutions in more detail.
Heres how:
Now, cycle your TV and look to see if the problem remains.
In that case, you oughta turn them off right there.
For example, Netflix and YouTube have their subtitle tweaks right in the playback menu.
So, just choose theCCorSubtitlesicon and turn them off (same thing to turn on).
In other words, control the subtitles on/off configs via your smartphone.
The fact is that most new TVs do not turn off entirely but go into standby/sleep mode.
For this reason, the Roku OS has a special system restart option.
Heres how:
If an update is available, install it and check that the subtitles work.
Generally, Roku automatically checks for updates, but its better to do it manually sometimes.
Method 5: Factory reset
This is a last resort.
Do not unplug it or perform any manipulation under any circumstances.
Doing so may cause a system malfunction.
After that, set up your TV again and see if the subtitles are okay.
If the problem persists, contact Roku Support or the service center for further instructions or advice.
They are pretty much the same as for Roku OS.
Do the following:
Now, play something and verify if theres no problem with subtitles.
Method 2: Restart
Here you have two options.
you might simply unplug your TCL TV, wait 30 seconds and plug it in again.
So heres how:
Pretty simple!
Now wait for your TV to turn off and on again and check the subtitles.
So c’mon wait a little while.
Also, check that the TV is connected to the Internet.
If a new update is available, install it and recheck the subtitles.
If not, contacting a service center would be a good idea.
