Etsy only serves as a marketplace.
Thats why you will need to communicate with the seller about any refunds, exchanges, or cancellations.
In addition, the refund and exchange options depend on the sellers policy.
Valeriy Odintsov
So be ready that they may refuse your request.
The same applies to those orders that have already been delivered to you.
Below are more details.
This conversation will be available in the Messages tab on the website and the Etsy app.
So you just need to follow the above instructions to reach out to the seller.
If the seller agrees to cancel the order, they usually initiate the process.
The account you link your guest order to must have the same email address you used for your order.
Your order is automatically connected to your Etsy account.
Etsy will automatically credit you with the correct placement and transaction fees.
There wont be any extra charges for canceling the order.
Is it bad to cancel an order as a seller on Etsy?
Canceling an order as a seller on Etsy is generally not ideal and should be done sparingly.
Prioritizing order fulfillment is the best thing you could do to keep satisfied customers and a thriving store.
