Abigail Carlos was bracing for a busy holiday season as her employer,Warner Bros.
Discovery, was gearing up to launch a suite of new shows.
So she askedChatGPTandPerplexityto organize it all in emails that sounded both professional and personable.
“AI cuts my workload in half,” she tells me.
She’s been using various AI tools for years.
In her past roles running social media accounts, she’d use a chatbot to help write posts.
“I look at using it as working smarter, not harder,” Carlos says.
For them, she says, “engaging with AI feels more intuitive than deliberate.”
Their transformation into a chatbot generation could have a seismic effect on the workplace.
She uses Westlaw Edge and Lexis+ to help with doinglegal researchand unearthing relevant case law and statutes.
She also turns to Grammarly to draft official documents and the AI assistant Claude to spot inconsistencies in contracts.
He thinks AI adoption is a matter of learning from history.
Gen Zers' employment of AI is also driven by their fear of AI replacing their jobs.
But some people worry that using AI as a shortcut couldhurt Gen Z workersin the long run.
Erica Keswin, an author and workplace strategist, isn’t surprised.
Many Gen Zers missed out oncritical in-person mentorshipin college and in early-career roles because of the pandemic.
AI, unlike managers, is constantly accessible and immediate and provides answers without judgment.
That can have downsides.
Golden, of Deloitte, sayscollaboration and innovationthrive on the messiness of human interaction.
He thinks the instant gratification AI provides can harm productivity and creativity.
When would they be less useful?
This also helps them posemore creative promptsand questions.
AI could be a great leveling force within the workplace, giving younger workers a massive leg up.
Over time, this could push out older workers.
